Shipping Information
* Free Shipping Does Not Apply to Orders Shipped to Alaska or Hawaii. Please contact our sales department for sales to Alaska or Hawaii.
Domestic Shipping
Fubao Health offers free shipping on any order of $99 or more within the
continent consisting of the 48 continuous States of the United States and not exceeding 3 pounds.
We use the United States Postal Service Priority Mail, Federal Express Ground and UPS - United Postal Service for our shipping needs. Each provider is considered equal by Fubao Health and our customers can expect delivery of their orders
5 to 8 business days after submitting an order. Please note, if your order qualifies for free shipping, we will choose the shipping option.
Email communications are used by Fubao Health for confirmations of each order and updates regarding shipping and tracking information. If you have placed an order with Fubao Health, please ensure your email server is configured to allow delivery of emails from Fubao Health. It is our customer?s responsibility to view and review the
confirmation email for accuracy. Notify Fubao Health immediately of any errors with your order. Fubao Health will not be responsible for errors on orders discovered after the order has been shipped.
Please allow
48 to
96 hours for order processing. We will notify you by phone and/or email within
4 to 5 business days if an item is unavailable or has been discontinued. Please note, if you place an order on a Friday or a
Holiday, the order will not be reviewed until the next Business Day.
Guidelines:
Here are a few other guidelines we have regarding shipping:
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Your order will be processed on
the first business day following the receipt of
your order.
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The time of shipment is
determined by product availability. If an item
is in stock, it will be shipped within 48-72 hours , After the first business day of receiving the
order. If an item is not available for any
reason, a Customer Service Representative will
contact you by email. |
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There is no free shipping to Alaska or
Hawaii. Please email your order specifications to our
Sales Department and dependent on weight. a shipping quote will be generated for you. As a general rule, orders weighing
less than 3 pounds will be assessed a flat
rate of $6.95. Orders over 3 pounds will be
quoted on a per order basis.
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Shipping charges are non-refundable.
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Any order valued at $99 or more is automatically
shipped with a Signature Required. If you or someone you appoint are not
going to be at the shipping address to legally sign for, and take
responsibility of, the package when the delivery person arrives, a
notice will be left. After 2 attempts of delivery the package will
generally be kept at your local post office for up to 15 days. If
unclaimed, it should be returned to our warehouse. Upon receipt of the
returned package, we can either refund the original credit card used
subject to all shipping charges, and a 20% restocking fee. We can
re-ship the package for which additional shipping
and handling charges will apply.
If you
would like to waive the delivery signature
requirement, please note your intention to
waive this requirement in the ?Ordering Instructions Box"
portion of the order form. If you waive the
signature, Fubao Health always refers, depends and relies upon the
delivery contractors confirmation of delivery.
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Orders for delivery to a Business or Corporate address MUST include the Business name on Address line 1 in the "Ship to" section of the order form.
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All concerns regarding lost or stolen packages must be
initiated by you and with the delivery contractor directly. Fubao Health
will always use FedEx, UPS or USPS, as our delivery contractors.
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Orders to P.O. Boxes and APO addresses
are sent by USPS Priority Mail only. A Fubao
Health Customer Service Representative will
contact you if the shipping option you
desire is not available.
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Do not send large packages to apartment
mail boxes, route boxes or heavily traveled
areas by the general public.
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Do not place a large order of any
product you aren?t familiar with. Consider
ordering 1 or 2 bottles first to make sure
the product will work for you. All returns
are subject to a 20% restocking fee. |
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Expedited Shipping:
We do not have Overnight Delivery Service available. Express Mail shipping through the United States Postal Service is available to most areas and delivery can take anywhere from
3 to 5 business days. Please note, selecting Express Mail Delivery does not
guarantee your order will arrive to you overnight. Express Mail Shipping
refers only to the actual shipping method used. Fubao Health will need 1-3
Business Days to process an order, in addition to the Express Mail Delivery
time provided.
If ordering the VSL#3 Probiotic, Express Mail shipping is required. This method of shipping ensures the live acid bacteria in VSL3 remain intact. If you do not choose this method of shipping when placing the order, a Customer Service Representative will contact you.
Email and
Tracking:
We will email you a tracking number after the order has been processed. Not
all orders will qualify for tracking. Email communications are used by Fubao Health for confirmations of each order and updates regarding
shipping, tracking (if applicable), and/or any alterations to an
original order. Please ensure your email server continues to allow
delivery of email's from Fubao Health.
Back-ordered Items:
The time of shipment is determined by product availability. If an item
is in stock, it will be shipped within 48-72 hours, after the first
business day of receiving the order. If an item is not available for any reason
by the third business day, a Customer Service Representative will contact you by email
with details and additional options. Standard shipping takes 5-8 business days to arrive. If the package does not arrive to your shipping address within
14 days from the date
of your order, contact us immediately.
Damaged and/or Incorrect Products:
Should your package arrive damaged, it is always best
to refuse the shipment from the delivery service. If this is not possible,
contact us at 1-866-883-1558 or email us at:
Salesteam@fubaohealth.com
to report the damaged package. The original package and the damaged products
must be kept for further inspection. We will immediately arrange to have the
damaged products or package returned to our warehouse. In some case this may
require you, our customer, to take the package to the Unites States Postal
Service, for return to our warehouse. We will always provide postage, or
postage in the form of a direct refund to the original credit card used for
the original order, for the amount of the return postage. In all cases, a
Return Authorization Number must first be obtained from our Customer Service
Department, prior to you sending, and our acceptance of any return.
Prior to sending a replacement package to you, we may require you to
participate in our damage claim with FedEx, UPS or The USPS. This process may
include an onsite investigation by the carrier themselves or a United States
Postal Investigator, who may provide assistance with claims including FedEx,
UPS, and The USPS. Always retain the damaged package until we notify you
that the claim has been processed - the carrier will often require the
damaged package to process a claim.
If an incorrect product was sent to you,
contact us within 1 business day and/or 24 hours to allow us the opportunity to rectify the mistake. Failure to notify us within the time frame stated, eliminates our ability to correct the problem.
International Shipping:
Please do not email us your credit card number.
Contact us by
email with your order information, Provide the information below and we will produce a shipping quote and
detailed information on how to complete the transaction.
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Product name, price and quantity desired.
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Country where the product is to be shipped.
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Preferred shipping method.
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Do not email your credit card number. Information on how to complete
in international transaction will be provided after your shipping quote
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Inquiries can be emailed to
salesteam@fubaohealth.com. We will respond with a price quote for shipping your order to the country you designate. We accept international credit cards as payment. However, we
may require payment in advance in the form of a money order or cashier?s check, payable in US Dollars when shipping to certain countries.
Country Customs and Confiscation Policy
Due to individual country customs procedures, you are responsible for shipping
and product costs
once they leave our warehouse and are delivered to the United States Postal
Service for delivery to your chosen address, regardless of whether you receive your package
or not. Fubao Health is not responsible for any tariffs, customs restrictions, or other
regulations that apply in countries outside the United States. We
encourage you to speak with your customs office if you have any
questions regarding the legality of importing a particular product to your
country. You alone are responsible for any duties or taxes that
may apply to the shipment of any products to your country. By law,
we are obligated to report the exact amount of the sale on the
Customs form. As a customer, you are responsible to comply with
International, National or Local Laws regulating importation of
products that you may purchase. It is entirely your responsibility
to NOT order items that are illegal to import into your country.
There is usually not an importation problem, but occasionally they
occur. The risk is yours. You will be responsible for the entire
package cost if it is seized and we do not get it back.
If for
any reason the package is seized by Customs Officials, we will not issue
you a refund unless all products are returned to us in their original
condition. If the package is returned to us by Customs Officials, you
are responsible for the original shipping
charges and or any additional shipping fees required or demanded by the
Unites States Postal Service.
If an
international order shipped by Fubao Health is refused delivery by Custom
Officials due to unauthorized ingredients, Fubao Health is not to be held
responsible for any losses or costs. If the
shipment is abandoned you will not receive a refund or
credit of any kind. If we received a return of any
shipment refused by customs authorities of any country, Fubao Health
will credit you for the value of the unopened and
un-tampered products returned to our facilities in good condition. Refunds of
international shipping charges
incurred for the return of the shipment to our facility by the United States
Postal Service, if any, will be charged to the original credit card used in
the transaction.
Have a Return?
You will need to ship the product(s) back to
us (at your cost) to receive a refund. In all cases, a Return Authorization Number must first be obtained from our
Customer Service Department, prior to you sending, and our acceptance of, any
return. Fubao Health will charge a 20%
restocking fee on all returned items, and apply shipping charges to the
original order if return a product and subtraction of the value of said
product from the original order would subject the original order to shipping
charges. The restocking fee can often be waived
when the product is replaced with another product of
equal or higher value, excluding shipping and taxes. Some products can not be
easily exchanged as we are often subject to the same
restocking fees by our suppliers. Shipping charges are
never refundable. Fubao Health will not issue any refunds on opened
products.
Please note we do not accept
any returns on opened, refrigerated or frozen items.
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All returns must be sent to us with the
postage pre-paid. Fubao Health will provide shipping costs if we have
sent you the wrong product. We do not make a penny on mistakes and work
hard to avoid them. Please ensure you confirmation email contains
accurate product and delivery information.
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When
ordering a new product which you are not personally familiar, we highly
recommend you order enough product for you to evaluate the product. To order a
six months supply of a product you are not confident will work for you simply
to qualify for free shipping is a
cost you assume when placing such an order.
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After 15 days, there is no refund available. We need
every order and every customer and like you,
our customers expect fresh and uncompromised product. After a product has
left our control and supervision, Fubao Health can no longer guarantee
the quality and care to which the product has been subject, and as such,
Fubao Health discards all returns and must record a loss. 15 days is our
limit to which we will subject prior sales to possible loss.
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Please review your order carefully and check
for errors before submitting an order online.
We suggest you not place a large order of
any product you are not familiar with. Consider
ordering only 1 or 2 bottles first to ensure
the product will work for you. All returns are
subject to a 20% restocking fee and original shipping fees if original
order qualified for free shipping.
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If the product arrives to you damaged in any
way, you must
contact us within 24 hours of
receiving the product. Please keep the damaged items in the
original box for investigation. |
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Refunds will be issued to the credit card account used for purchase within
5 business days of return receipt. If purchase was made with a check or money order, a company check will be mailed within 10 business days of return receipt. All returns are subject to a 20% restocking fee.
Order the wrong product?
You will need to ship the product(s)
back to us (at your cost) to receive an exchange or refund. In all cases, a Return Authorization Number must first be obtained from our
Customer Service Department, prior to you sending, and our acceptance of, any
return. Fubao Health will charge a 20%
restocking fee on all returned items. The restocking fee can often be waived
when the product is replaced with another product of
equal or higher value, excluding shipping and taxes. Some products can not be
easily exchanged because we as retailers are often subject to the same
restocking fees by our suppliers. Shipping charges are
never refundable. Fubao Health will not issue any refunds on opened
products.
In some cases we may require you to send your return product with a
Insurance and/or Signature Service. These services are generally available
from The USPS and are utilized by Fubao Health to protect ourselves and our
customers interests while return package(s) are in transit to our
facilities.
If you think you get the wrong items by error, please contact us immediately. Please DO NOT TRY TO OPEN WRONG PRODUCTS. We will try to fix this problem asap. If you open the wrong products, we will not be able to refund you.
If you have any questions please call or email our
shipping department.
Please note customers are responsible for the postage on return items. After receipt and approval for credit (within
48-72 hours),
We will credit your account within 5 business days. The return process may take up to 2-4 business days of receipt of your return. We reserve the right to refuse a refund if there is suspicion of abuse or fraud as to part of our return and credit policy.
Refunds and
Credits:
Fubao Health will issue all refunds and credits to the original credit
cards used in the original transaction. Although we may refund a
transaction with our banking facilities on one day, these same charges
may take 24-48 hours to appear on third party statements.
Delivery
Determination :
All items purchased from Fubao Health are made pursuant to a shipment contract.
If an orders is shipped with a tracking number, both parties (The consumer and Fubao
Health) agree to use the shipping contractor's tracking information as the final determinant in
assessing whether or not a package has been delivered. If
we ship a package, and the tracking information provided by the shipping
contractor shows that the package did not arrive to you, it remains our responsibility to get a replacement
order to you. If the tracking information provided by the shipping
contractor indicates that the package was delivered, then we will consider the
order, and contract to deliver said order to you, as complete. This contract commences at the time of shipment. Please be sure that your address is correct.
Order Cancellations :
All cancellation must be done by email communication only. Cancellation via phone
are not be acceptable. Orders which are cancelled by the customer and through no fault of Fubao Health are subject to a 20% or $10.00,
(whichever is greater), Cancellation Fee.
All orders incur banking fees process. Fees which are real and
incurred immediately upon a customer clicking the submit button. These fees
include a per transaction fee which all online retailers are subject.
Additional fees include authorization fees which our banking institutions incur
to access and verify the card holder has the funds and/or credit available to
process a transactions. To cancel a transaction, our banking institutions
incur additional fees to release the hold which is placed on each card
holders funds upon successful submission of all orders. These are costs we
are willing to except in processing successful orders. Fees for cancellation
by the customers who have had a change of mind for any reason, are born by
the customer through our 20% or $10.00, (whichever is
greater), Cancellation Fee.
Orders which are cancelled by Fubao health due to product unavailability or
prolonged delay will not incur a Cancellation Fee.
An Unsuccessful Charge-Back Fee of $45.00 will be levied and charged to the
credit card used in the original transactional, if upon final determination
and judgment, of original charges, by the issuing banking institutions
and/or credit card company, to be in favor of Fubao Health, wherein the original charge is allowed to stand and required to be paid
by cardholder. Said charge of $45.00 is separate and in addition to the
original order amount in dispute.
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